Archives for May, 2007
Ten Customer Service Maxims
I am inspired (or tickled) by the article Even CEO Can’t Figure Out How RadioShack Still In Business, (thanks to Bad Dad Radio for the link). My own experiences with this chain have often left me wondering if I’d stepped back in time…
I think a lot about customer service, mainly because I experience it most days and [...]
Managing with Aloha
Several months ago I had the pleasure of reading Rosa Say’s signature work Managing with Aloha. If you find yourself in a new context as a manager or you are discovering that older methods of managing are just not helping you glean the best from your staff (or retain them), this book is a must.
At [...]
Two Business Owners and a Birthday
It’s very scary I know, but I turned 41 today. Yes, thankyou, thankyou, I hear you singing the birthday song, thanks, I appreciate it…
The reason I mention this is because I was profoundly affected by the difference in the way my birthday was acknowledged by two different people (whose services I have “employed” over the [...]
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