Comments on: Ten Customer Service Maxims http://www.greatcircle.com.au/2007/05/29/ten-customer-service-maxims/ improving personal and professional communications Tue, 07 Oct 2008 13:36:32 +0000 http://wordpress.org/?v=2.6.2 By: Markk http://www.greatcircle.com.au/2007/05/29/ten-customer-service-maxims/#comment-2262 Markk Thu, 31 May 2007 22:30:01 +0000 http://www.greatcircle.com.au/2007/05/29/ten-customer-service-maxims/#comment-2262 Here's one: If you are one of those types of businesses where people have to wait in a waiting room, provide papers and magazines for them to read and coffee. Make the coffee good; not instant coffee. And not International Roast. Summary: make the customer facilities good. I also like James' point. Employees with good morale will treat customers better! Here’s one:

If you are one of those types of businesses where people have to wait in a waiting room, provide papers and magazines for them to read and coffee. Make the coffee good; not instant coffee. And not International Roast.

Summary: make the customer facilities good.

I also like James’ point. Employees with good morale will treat customers better!

]]> By: Pete http://www.greatcircle.com.au/2007/05/29/ten-customer-service-maxims/#comment-2225 Pete Tue, 29 May 2007 22:15:59 +0000 http://www.greatcircle.com.au/2007/05/29/ten-customer-service-maxims/#comment-2225 Absolutely. That's a great point James and thanks for making it here. Having lived in both the salesman and the sales trainer/supervisor roles - and having worked for a certified sociopath for 10 years and survived - I think there's still something to be said for each of us as human beings tkaing responsibility for our own thoughts and actions despite the way we are treated. That's a lot more empowering than waiting or looking for a new boss. But I do agree that if you're good enough at your job you CAN go looking for a better employer. And if you are a manager, one day we all get "judged" in some way for the way we treat people. Maybe I'll run a similar post next week on management behaviours along these lines... Absolutely. That’s a great point James and thanks for making it here. Having lived in both the salesman and the sales trainer/supervisor roles - and having worked for a certified sociopath for 10 years and survived - I think there’s still something to be said for each of us as human beings tkaing responsibility for our own thoughts and actions despite the way we are treated. That’s a lot more empowering than waiting or looking for a new boss.

But I do agree that if you’re good enough at your job you CAN go looking for a better employer. And if you are a manager, one day we all get “judged” in some way for the way we treat people.

Maybe I’ll run a similar post next week on management behaviours along these lines…

]]> By: James Shewmaker http://www.greatcircle.com.au/2007/05/29/ten-customer-service-maxims/#comment-2211 James Shewmaker Tue, 29 May 2007 11:32:03 +0000 http://www.greatcircle.com.au/2007/05/29/ten-customer-service-maxims/#comment-2211 How you treat your employees affects how they treat your customers - and employees are a form of customer who can also go to the competition. How you treat your employees affects how they treat your customers - and employees are a form of customer who can also go to the competition.

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