Archives for July, 2007
My Top Ten Behaviours for Masterful Managers
After the success (cough cough) of my Top Ten Customer Service Maxims, I thought I’d try the same thing with managerial behaviours. Again, I’ve left the last 3 blank, not because I’m lazy (cough cough) but because I’m interested in your wisdom here, Dear Reader. Here are my takes on useful managment behaviours: When you [...]
What Am I Going to Do About This?!
Got a problem? You do? Good: that means you have goals, needs and aspirations, and that you’re a real live human. I love problem solving. I hate problems, but love problem solving. And there are some terrific problem-solvers out there who take a creative approach to the task. Here’s some of my favourite posts and articles [...]
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