Great Circle

After the success (cough cough) of my Top Ten Customer Service Maxims, I thought I’d try the same thing with managerial behaviours. Again, I’ve left the last 3 blank, not because I’m lazy (cough cough) but because I’m interested in your wisdom here, Dear Reader.

Here are my takes on useful managment behaviours:

1. When you train, don’t assume they’ve learned. Be clear on how you’ll know they’ve learned it and assess them carefully.
2. Learn to train and communicate in a variety of ways; that way if they don’t get the first time round, they may get it by the 3rd.
3. Listen at least as much as you speak
4. Recognise your biases and be prepared to step aside from them often (no matter how valid they are), especially when you’re listening
5. Hear the aspirations of your staff and find ways for them to reach for their goals, ways in which both their goals and yours meet
6.  Acknowledge the struggles of your staff and empathise with them
7. Don’t rescue staff from their struggles, teach them what to do and expect them to do it

If you were finishing this list, what would you add?