Great Circle

If you’re on the verge of an important decision or faced with a great problem or a great opportunity, read on!
Ever played Chess?
In the greatest strategy game ever created, you don’t just roll the dice on your turn and move to the space indicated. You face multiple variations, possibilities, choices. You’re required to think carefully [...]

After the success (cough cough) of my Top Ten Customer Service Maxims, I thought I’d try the same thing with managerial behaviours. Again, I’ve left the last 3 blank, not because I’m lazy (cough cough) but because I’m interested in your wisdom here, Dear Reader.
Here are my takes on useful managment behaviours:

When you train, don’t [...]

I am inspired (or tickled) by the article Even CEO Can’t Figure Out How RadioShack Still In Business, (thanks to Bad Dad Radio for the link). My own experiences with this chain have often left me wondering if I’d stepped back in time…
I think a lot about customer service, mainly because I experience it most days and [...]

So I’m driving home at the end of the second day of a week-long training course. I’m tired, I’m hungry, I have a long trip cross-town ahead of me. I grip the wheel in fists of steel! I concentrate on traffic conditions, trying to pick the best lanes to move to at the best times, [...]

I just read one of those stories about customer service that makes me let out a sympathetic growl.  Miss Cellania’s story of dealing with the phone company (groan) reminded me of how easy it is to give poor service and (sadly) how we Westerners now expect poor service.
Ya gotta love companies who…

only take care of you [...]

I believe in all that has never been spoken.
I want to free what awaits within me
so that what no one has dared to wish for
may for once spring clear without my contriving.
If this is arrogant, God, forgive me,
but this is what I need to say.
May what I do flow from me like a river,
no forcing and no [...]