Great Circle

When your back is turned, are your staff building your business or undermining it? Is your organization a place where people compete for resources rather than collaborating toward outcomes? …where self-protective behaviour prevents innovation and synergy?  Do you wonder why people seem disconnected from each other? While your staff can quote the mission statement, are their [...]

If you’re on the verge of an important decision or faced with a great problem or a great opportunity, read on! Ever played Chess? In the greatest strategy game ever created, you don’t just roll the dice on your turn and move to the space indicated. You face multiple variations, possibilities, choices. You’re required to [...]

After the success (cough cough) of my Top Ten Customer Service Maxims, I thought I’d try the same thing with managerial behaviours. Again, I’ve left the last 3 blank, not because I’m lazy (cough cough) but because I’m interested in your wisdom here, Dear Reader. Here are my takes on useful managment behaviours: When you [...]

I am inspired (or tickled) by the article Even CEO Can’t Figure Out How RadioShack Still In Business, (thanks to Bad Dad Radio for the link). My own experiences with this chain have often left me wondering if I’d stepped back in time… I think a lot about customer service, mainly because I experience it most days [...]

It’s very scary I know, but I turned 41 today. Yes, thankyou, thankyou, I hear you singing the birthday song, thanks, I appreciate it… The reason I mention this is because I was profoundly affected by the difference in the way my birthday was acknowledged by two different people (whose services I have “employed” over [...]

I believe in all that has never been spoken. I want to free what awaits within me so that what no one has dared to wish for may for once spring clear without my contriving. If this is arrogant, God, forgive me, but this is what I need to say. May what I do flow from me [...]