This management book offers managers, consultants and human resource (HR) professionals a practical guide to coaching or mentoring people using a predominantly non-directive approach. It explores how a coach or mentor can help others to think through their situation and find their own way forward, one which reflects the full reality and constraints of their situation. It considers the skills which underpin successful coaching and mentoring - listening attentively, asking questions that help the other to think, playing back to communicate or check understanding, managing and focusing the conversation, and leaving space for the client to find their own solutions. It also explores how to set up an internal mentoring scheme and how to commission external coaches.
In a rapidly moving world where so many of our day-to-day activities are now online, it has become essential to adapt coaching processes in order to better suit clients' circumstances and needs. Above all, clients want sustainable and time-efficient results. Electronic coaching (e-coaching) is an inevitable development for every professional who coaches, mentors, teaches, supervises, guides or helps people in their jobs.
The book is underpinned by a theoretical framework that introduces a new model of people development (the ABC model), inspired by Graham Alexander's GROW model, and a new text-based coaching method inspired by Brown and Levinson's politeness theory.E-coaching is practical in its approach, with explanations on safeguarding the security and privacy of your clients, how to calculate rates, managing expectations and other important aspects of coaching online.
The first English-language text available on e-coaching, this book presents a unique combined approach of method and technique, supplemented with a sample e-coaching programme. It is a must-read for all coaches, mentors, supervisors, teachers or HR professionals who want to coach in a modern way, as well as students studying on coaching courses.
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We live in a culture that is uneasy with end of life issues. Yet death is the one reality we must all face. All will die, and all will experience grief. This textbook will focus on the spiritual leader who wants to use a coach approach to minister to the dying and the grieving. Participants will take away practical skills and behaviors that will equip them to effectively minister as an end of life coach. In addition to the Eight Building Blocks of coaching, the reader will learn Eight Supporting Building Blocks for coaching the dying, and Eight Supporting Building Blocks for coaching the grieving. Practical tools for follow up are also introduced.
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